Our Policies

At Writopolis, your privacy and trust are our highest priorities. This policy explains how we collect, use, store, and protect your personal data when you use our website or services. It also outlines your rights and how you can contact us for any privacy-related concerns.

1. Information We Collect

We may collect:

  • Personal details: Name, email, contact number, and billing information when you create an account or place an order.
  • Order information: Academic level, subject, deadline, and specific project requirements to fulfil your order.
  • Payment details: Processed securely through trusted third-party payment gateways.
  • Usage data: IP address, device information, browser type, and site interaction via cookies and analytics tools.

2. How We Use Your Information

Your data helps us:

  • Deliver and manage your academic and professional writing projects.
  • Communicate updates, order progress, and support information.
  • Process payments and maintain secure transactions.
  • Improve website usability and personalize user experience.
  • Meet legal, regulatory, or security requirements.

We do not sell, rent, or trade your data to third parties.

3. How We Protect Your Data

All personal and payment information is stored using SSL encryption and secure databases. Only authorized team members can access customer data, and all interactions comply with GDPR and related data protection regulations.

4. Use of Cookies

Cookies help us understand user behaviour and improve your browsing experience. You can disable cookies from your browser settings, but some website features may not work properly afterward.

5. Data Retention

We keep your data only as long as needed to deliver services or meet legal requirements. Once the purpose is fulfilled, your data is securely deleted or anonymized.

6. Your Rights

Depending on your region, you may have the right to:

  • Request access to your personal data.
  • Ask for correction or deletion of inaccurate information.
  • Withdraw consent for marketing emails at any time.
  • Lodge a complaint with the data protection authority if you believe your rights are violated.

For any such requests, please contact us at info@Writopolis.com.

Refund Policy

Our primary focus is delivering top-tier academic assistance and ensuring complete customer satisfaction. We recognize that there may be instances where our services do not fully meet a client's expectations. To address such situations, we have established a comprehensive refund policy. Please review the following guidelines carefully to understand the specific conditions under which refunds are granted.

1. Urgent Orders (72-Hour Turnaround) Policy

Any project requested with a deadline of 72 hours (3 days) or less is strictly non-refundable. If we are unable to complete an urgent order for any reason, no monetary refund will be issued. Instead, the full payment will be converted into Wallet Credit for future use on our platform.

  • Example: If an order is placed on the 2nd with a due date of the 5th (a 72-hour window), and the work cannot be delivered for any reason, the client is not entitled to a cash refund. However, the paid amount will be safely stored as Wallet Credit.

2. Unassigned or Unfulfillable Orders

If we are unable to match your project with a suitable expert, or if we determine that the requested deadline cannot be met due to internal constraints, you will receive a split compensation package:

  • 100% deposited into your account's Wallet Credit.

3. Grade-Related Refunds for Submitted Work

You may qualify for a partial refund if all of the following criteria are strictly met:

  • The completed assignment was successfully delivered to you.
  • You officially submitted the work to your academic institution.
  • The submission resulted in a failing grade.
  • You provide verifiable documentation (an official grade sheet/scorecard alongside the instructor's feedback).

When these conditions are satisfied, the compensation is divided equally:

  • 100% added to your platform Wallet Credit.

4. Pre-Submission/ Quality Disputes

If you review the delivered draft and express subjective dissatisfaction (e.g., claiming the quality is not up to standard) before submitting it to your institution, monetary refunds are not permitted. However, we may offer complimentary revision support in accordance with our standard policies to help improve the work.

5. Core Refund Prerequisites

To summarize, financial refunds are exclusively reserved for instances where the work has been officially submitted, resulted in a failing mark, and is backed by concrete proof from the institution. Refunds will never be granted based solely on personal dissatisfaction or a change of mind.

Important Note Regarding Wallet Credits: All funds allocated to your Wallet Credit are strictly designated for purchasing future services on our platform. These credits are non-transferable and cannot be withdrawn or cashed out.

Revision Policy

We offer free revisions to ensure your satisfaction and help you achieve your academic goals.

  • Free Revisions: You can request unlimited revisions within 2 days of delivery if your request aligns with the original order instructions.

  • Extended Revisions: For longer projects (like dissertations or capstone reports), the revision window may extend up to 3 days.

  • Out-of-Scope Revisions: Any new requirements, structural changes, or additional instructions not mentioned in the original order will be treated as a new order.

  • Response Time: Revision requests are typically completed within 24–48 hours, depending on the complexity.

We’re committed to ensuring your document fully meets academic guidelines and your expectations.