Our Policies

At Writopolis, your privacy and trust are our highest priorities. This policy explains how we collect, use, store, and protect your personal data when you use our website or services. It also outlines your rights and how you can contact us for any privacy-related concerns.

1. Information We Collect

We may collect:

  • Personal details: Name, email, contact number, and billing information when you create an account or place an order.
  • Order information: Academic level, subject, deadline, and specific project requirements to fulfil your order.
  • Payment details: Processed securely through trusted third-party payment gateways.
  • Usage data: IP address, device information, browser type, and site interaction via cookies and analytics tools.

2. How We Use Your Information

Your data helps us:

  • Deliver and manage your academic and professional writing projects.
  • Communicate updates, order progress, and support information.
  • Process payments and maintain secure transactions.
  • Improve website usability and personalize user experience.
  • Meet legal, regulatory, or security requirements.

We do not sell, rent, or trade your data to third parties.

3. How We Protect Your Data

All personal and payment information is stored using SSL encryption and secure databases. Only authorized team members can access customer data, and all interactions comply with GDPR and related data protection regulations.

4. Use of Cookies

Cookies help us understand user behaviour and improve your browsing experience. You can disable cookies from your browser settings, but some website features may not work properly afterward.

5. Data Retention

We keep your data only as long as needed to deliver services or meet legal requirements. Once the purpose is fulfilled, your data is securely deleted or anonymized.

6. Your Rights

Depending on your region, you may have the right to:

  • Request access to your personal data.
  • Ask for correction or deletion of inaccurate information.
  • Withdraw consent for marketing emails at any time.
  • Lodge a complaint with the data protection authority if you believe your rights are violated.

For any such requests, please contact us at info@Writopolis.com.

Refund Policy

At Writopolis, we value customer satisfaction and maintain a transparent refund process.

  • Eligibility: Refunds are applicable only when the delivered order fails to meet the agreed academic standards or project instructions, and a valid revision request could not resolve the issue.
  • Partial Refunds: If part of the work meets requirements but not all, partial refunds may be issued based on the degree of deviation from the original brief.
  • Cancellation: If you cancel an order before a writer has been assigned, a full refund is applicable. If work has started, a percentage may be deducted for the work completed.
  • Refund Timeline: Approved refunds are processed within 7–10 business days through the original payment method.

  • No Refunds: We cannot offer refunds for delays caused by client-side issues such as late communication, incomplete instructions, or lack of response.

Each refund request is carefully reviewed by our Quality Assurance team to ensure fairness and transparency.

Revision Policy

We offer free revisions to ensure your satisfaction and help you achieve your academic goals.

  • Free Revisions: You can request unlimited revisions within 2 days of delivery if your request aligns with the original order instructions.

  • Extended Revisions: For longer projects (like dissertations or capstone reports), the revision window may extend up to 3 days.

  • Out-of-Scope Revisions: Any new requirements, structural changes, or additional instructions not mentioned in the original order will be treated as a new order.

  • Response Time: Revision requests are typically completed within 24–48 hours, depending on the complexity.

We’re committed to ensuring your document fully meets academic guidelines and your expectations.